I buy some wine from Cellarmasters (Woolies) that are labels not vineyards, but the wine is well priced and often very high quality by any measure excepting true pedigree. While Naked Wines is an outlet for small vineyards, unfortunately wine has become a business of labels more than vineyards, and the two are not congruent concepts. We are generally discerning and often try new labels. Those of us who drink and appreciate wine do not grab ‘random dozens’ from any vendor. Your comment suggests the crux of the matter beyond what already posted. The quality is generally good…certainly better than a similarly priced random dozen picked from Dan Murphy. I think both Kogan and Naked Wines are at fault. My real objection is to having “fine print” conditions in 2019 - but having looked closer (with my reading glasses) the actual objection is to the claim they are giving a “gift” when it is nothing of the sort. It’s a very old deception - raise the price then claim that you’re “discounting” it. The voucher should not be allowed to describe itself as a “gift” because it isn’t a gift, it is a closely calculated conditional discount on overpriced bottles of wine which ensures the company still makes a profit. This is a conditional discount and that should be made clear in the large print, not just the small print. More to the point, the voucher describes itself as a “gift”. The fine print says you have to purchase 12 bottles AND spend more than that amount but when you make a complaint, you are given conflicting information. I then again went back to the fine print and saw that the other condition was that the order had to be for more than $155.88.
When I complained, I was told that my order would be honoured if I spent $17 more in the order. I then read the “fine print” and saw that the voucher would only be honoured if I purchased at least 12 bottles of wine. I attempted to use the voucher but my order for over $100 worth of their wines would not process. I made a purchase from and was sent a “gift” of a $100 wine voucher.
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