Click to expand the Check for conflicting extensions dropdown menu.In your Gmail inbox, click the sprocket sprocket icon the top right, then select Help & troubleshooting.You can check for known conflicting extensions directly from the Help & troubleshooting section of the Chrome extension settings. The following extensions are known to conflict with the HubSpot email extension: Some Chrome extensions can conflict with the HubSpot Sales extension. Select the Cached images and files checkbox and the Cookies and other sites checkbox.Click the Time range dropdown menu and select All time.Go to chrome://settings/clearBrowserData in Chrome.If HubSpot Sales still does not appear in Gmail, clear your cache and cookies in your Chrome browser: Reload your inbox and see if HubSpot Sales appears.Disable all advanced features, and then click Save Changes at the bottom of the page. If you have any advanced features turned on, they will be shown at the top of the list as Enabled.Click the gear icon in the top-right corner of your inbox, then select Settings.If you are not seeing the HubSpot Sales Chrome extension in your Gmail account, below are some common causes and troubleshooting steps:įollow the steps below to identify and turn off any conflicting settings on the Advanced tab: Click on the name of another user to switch profiles or go to Manage People and choose Add Person to add a new login for Chrome.Click the Chrome account menu button in the top-right corner of your browser window to view the name and email for the current profile.To see which Google Chrome profile you're currently using and switch to another profile: If you downloaded the HubSpot Sales extension while logged into one Google Chrome profile but are currently logged into another profile, the extension may not appear in your browser window. Google Chrome extensions are tied to your Google Chrome profile. Locate the HubSpot Sales extension and click to toggle the HubSpot Sales switch on.From the dropdown menu, navigate to More tools > Extensions.In your Chrome browser, click the S ettings menu (three dots) in the top-right corner.If you have Block third-party cookies turned on, you should add the following to your Sites that can always use cookies list: Block all cookies (not recommended) – Turned off.Once here, ensure that you have the following options set :.Within the Privacy and security section, click Cookies and other site data.Navigate to your Chrome settings by clicking the Settings menu (three dots) in the upper right corner.Make sure the extension is allowed in Chrome: Extensions that have been hidden from the toolbar will appear in the dropdown menu with a white pin icon, but once pinned, the icon next to the extension will appear blue. Click the pin icon et to the right of the HubSpot Sales extension to pin the extension to the toolbar.In your Chrome browser, click the Extensions menu (puzzle piece-shaped icon).If the extension does not appear in your Google Chrome navigation bar: If the extension does not appear in your browser and/or email inbox, review the troubleshooting steps below.Įxtension is not appearing in Google Chrome When you load your Gmail inbox, the HubSpot sprocket icon will also appear in your in your inbox, with a green dot indicating that the extension is turned on. When the Chrome extension is successfully installed, the HubSpot sprocket icon will appear in your Google Chrome navigation bar. Refresh the page to see the version number change.
#Boomerang for gmail troubleshooting update
Please note: clicking Update does not result in any visual feedback. In the top right, click to toggle the Developer mode switch on. In the top-right corner of the browser window, click the Settings menu (three dots) in the top-right corner. Therefore, you may occasionally need to manually update your extension. Update your HubSpot Sales Chrome extensionĬhrome automatically checks for updates, but the updates do not always happen in real-time. Once Chrome reopens, you'll be on the most up-to-date version. If you don't see this option, then you are on the most up-to-date version of Google Chrome. On the About page, click Update Google Chrome.Navigate to Help > About Google Chrome.In Chrome, click the Settings menu ( three dots or lines) in the top-right corner.I t's highly recommended to update Chrome to the latest version.
If you're using this version, talk to your IT team about switching to the default release track. Please note: Google's Rapid Release track is not compatible with the extension. If you're having issues installing or using the Chrome extension, try updating your Chrome browser and your extension. Follow the troubleshooting steps below to resolve common issues with the HubSpot Sales Chrome extension.
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